AinaReports™ Privacy Policy

We may collect information including:

Account information, such as name, email address, organization, role, and access status

Usage information, such as searches, report views, downloads, page visits, device information, browser information, logs, and interactions

Report-related information, such as buildings viewed, units viewed, documents accessed, reports generated, and download activity

User-submitted information, such as documents, events, photos, notes, job-related information, or other property records submitted through Aina Protocol or related services

Payment-related information, when paid reports or paid features are offered, processed through third-party payment providers

Communication information, such as support requests, access requests, and onboarding communications

We use information to:

Operate, maintain, and improve AinaReports

Provide search, report, download, and access features

Display public and authorized property information

Manage permissions and access controls

Generate building reports, unit reports, and related summaries

Provide customer support

Monitor performance, security, usage, and reliability

Process payments where applicable

Prevent misuse, fraud, unauthorized access, and violations of our policies

Comply with legal, operational, and security obligations

Some information displayed on AinaReports may be public by design, including certain building information, unit information, documents, event records, contractor activity, report summaries, and other property-related records.

Other information may be restricted based on visibility settings, user role, access permissions, or approval status.

Content submitted through Aina Protocol or related services may be visible to others or included in AinaReports unless restricted by applicable visibility settings.

Users are responsible for redacting sensitive information before uploading or submitting content.

Do not upload or submit social security numbers, government ID numbers, private financial information, bank or card information, medical information, privileged legal communications, private contact information, confidential third-party information, or any information you are not authorized to share.

AinaReports and Aina Protocol do not guarantee that user-submitted documents or content will be reviewed for sensitive information before display or inclusion in reports.

We may share information:

With users who are authorized to view the applicable building, unit, document, event, report, or record

With service providers that support hosting, storage, analytics, security, payments, email, and platform operations

When required by law, subpoena, court order, regulation, or legal process

To protect rights, safety, security, property, users, or the platform

As part of a business transfer, merger, financing, acquisition, restructuring, or sale of assets

We do not sell personal information.

We may use cookies, analytics tools, log data, and similar technologies to understand usage, improve performance, monitor security, and enhance AinaReports.

Users may control cookies through their browser settings, but some features may not function properly if cookies are disabled.

We retain information as long as necessary to operate AinaReports, provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and support platform security.

Some property records may be retained as part of building or unit history unless removed or restricted according to platform policies, permissions, or legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

No system can guarantee absolute security. Users are responsible for protecting their own credentials and for submitting information only through authorized channels.

AinaReports may link to third-party websites, documents, services, payment processors, or resources.

We do not control and are not responsible for third-party privacy practices, content, security, or services.

Depending on applicable law and your relationship to the platform, you may request access, correction, deletion, restriction, or review of certain personal information.

Some requests may be limited by legal, operational, security, property-record, or platform-integrity requirements.

AinaReports is not intended for children under 18. We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy periodically. Continued use of AinaReports after updates constitutes acceptance of the updated Privacy Policy.

For questions about this Privacy Policy, contact: